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The use of the website is subject to the respect and the acceptance of the General Sales Conditions, otherwise the dealing will not be completed.

Art n° 1 Preamble

The present «  General Sales Conditions » shall apply to all legal operations about the products commercialised among customers of the company « Loup garou bijoux » within its virtual shop.

The hereby «  General Sales Conditions » aim at defining the terms and conditions to which the company Loup garou bijoux proposes and sells its products to its customers.

Please note that the products are reserved to individuals and dedicated to a personal use of the customer, without bearing any relation to a professional use of these ones. Professionals shall make themselves known to the Customer Service to eventually get the access to our line of products.

Those «  General Sales Conditions » prevail upon all other conditions included in all other documents except a preliminary formal written dipensation.

The company Loup garou bijoux shall have the right to modify the hereby «  General Sales Conditions » at any time by publishing a new version on the website. The applicable General Sales Conditions are the ones in effect the day of the placing of the order.

Art n° 2 Intellectual Property Right / Copyright

The customer expressly acknowledges that Loup garou bijoux (or its beneficiaries) are the owner of all the intellectual property rights about the information, images or other indications linked to the products or the website.

By "intellectual property rights" or "intellectual property," we mean patent rights, royalties, trademarks, trade dress including rights in know-how, methods, technical or commercial concepts that cannot be patented.

Art n° 3 Acceptance of the terms

In placing an order, the customer certifies that the present general sales conditions have been brought to his attention, thus he is agreeing to be bound by them.

The present general sales conditions govern the rights and obligations of the various parties within the framework of the online sale of goods proposed by the “Loup garou bijoux” company to its customer, the two parties accept them without reservation; they shall apply to the exclusion of any other document.

Before placing an order, the customer shall always read the on-line general sales conditions.

Art n° 4 Products

Only the products that appear on the website the day of the consultation by the customer are available for sale. The products and prices are valid, subject to stock availability, whilst they are displayed on the website.

The photographs illustrating the products do not enter in the contractual field. If some errors occurred, the “Loup garou bijoux” company shall not be held liable.

Art n° 5 Order

The automated record systems shall constitutes proof of the nature, content and the date of the order.

Art n° 6 Delivery

Subject to the full payment of the order amount.

Please note that delivery times include processing time of the parcel, standard delivery can take up to 3 working days, but do not constitute an obligatory period.

All products listed in the orders placed with “Loup garou bijoux “company, are intended for the personal use of the customers or the delivery recipients whose name appears on the delivery address.

The delivery will take place in France and in the European Union by “Colissimo suivi “(“Tracked Colissimo”) by La POSTE (French Post Office) delivered without or upon signature at the request of the customer.

For others countries, it will be done case by case, if possible by “La POSTE”, if not, the customer will be informed of the name of the carrier.

In the event of possible delivery delays because of errors or disruptions due to transporters or due to the “Loup garou bijoux” company do not give to the customer the right to claim for damages.

Ordered products are carried at the recipient’s own risk. In case of unavailability of the ordered products, an order could be subject to several successive deliveries to the customer.

Art n° 7 Price / Payment terms

All our product prices are displayed in euros including tax and excluding handling and shipping costs that will be added to the original price in case of shipment.

All orders are invoiced in euros and payable in Euros. For orders outside mainland France, the possible customs duties or local taxes shall be paid by the recipient / customer.

The price of the products is payable by cash in advance of the shipment through payment methods available on the website the day of order placement. If it is a payment by cheque, the cashing will be done when the order is ready to be sent.

The order, confirmed by the customer, will be considered valid as soon as the bank payment center “Paypal” has given its agreement about the dealing. In case of refusal, the order will automatically be cancelled and the customer will be informed by email.

Art n° 8 Transport, Customs, Insurance

If necessary, the customer commits himself/herself (as soon as reception of the goods) to paying all taxes, rights, taxation and other present or future costs due to the delivery of the so-called products, the “Loup garou bijoux “company shall not be held liable under this title.

Art n° 9 Refusal / Impossibility of order

All the orders must be confirmed by the “Loup garou bijoux” company, all the products are subject to stock availability. The “Loup garou bijoux” company reserves the right to refuse or cancel any order from a customer in case of a dispute over payment of a current or previous order.

We will inform the buyer as soon as possible in the event of unavailability of a product and if the “Loup garou bijoux” company decides to cancel the order (placed on line) in the event of continued unavailability.

Art n° 10 Retention of Title

The “Loup garou bijoux” shall retain title to the goods until the price is paid in full.

Art n° 11 Transfer of Title / Transfer of Risks

Le Transfert de propriété des produits au profit des acquéreurs, ne sera réalisé qu' après complet paiement du prix par ces derniers, et ce quelle que soit la date de livraison des produits.
Le transfert de risques de perte et de détérioration des produits est effectif dés réception des dits produits par le clients.

Art n° 12 Limitation of liability

L' entreprise Loup garou bijoux ne peux être tenu pour responsable de toute nature, tant matériels qu' immatériels ou corporels, qui pourraient résulter d' un mauvais fonctionnement ou de la mauvaise utilisation des produits commercialisés. La responsabilité de l' entreprise Loup garou bijoux sera, en tout état de cause, limité au montant de la facture et ne saurait être mise en cause pour de simples erreurs ou omissions qui auraient pu subsister malgré toute les précautions prises dans la présentation des produits. En cas de difficultés dans l' application du présent contrat, le client et l' entreprise Loup garou bijoux se réservent la possibilité, avant toute action en justice de rechercher une solution amiable.

Art n° 13 Returns / Exchanges

Merci de prendre contact avec l' entreprise Loup garou bijoux à Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. avant de procéder à tout retour de marchandise.
Le client dispose d' un délai maximum de 7 jours ouvrés à compté de la date de réception des produits, pour les retourner à l' entreprise Loup garou bijoux contre échange ou remboursement. Dans cette hypothèse, le client devra renvoyer des produits neufs, dans leur emballage d' origine, intacts, accompagnés de tous les accessoires éventuels, en envoi recommandé, à l' adresse suivante : Loup garou bijoux 4 rue porte douillard 44300 Nantes France.
Aucun renvoi en « contre remboursement » ne sera accepté quel qu' en soit le motif.
En cas d' exercice du droit de rétractation, l' entreprise Loup garou bijoux s' engage à rembourser les sommes versés par le client pour le produit concerné à l' exception des frais d' envoi et d' emballage. Lors d' un remboursement de commande ayant bénéficié des frais d' envoi gratuits, le port sera facturé au tarif prévu habituellement.
Cas spécifique des retours non conformes : une décote de 30% sera imputé si la boite d' emballage ou le certificat d' origine sont manquants. Une décote de 50% sera appliquée sur le remboursement pour un article rayé ou endommagé ou parties manquantes.

Art n° 14 Returns / Exchanges : Exclusion Clause

Les articles confectionnées spécifiquement et : ou personnalisés à la demande, ne pourront être échangés ou remboursés.

Art n° 15 Warranty

Le client pourra contacter le service clients par mail à l' adresse : contact@loupgaroubijoux

Art n° 16 Applicable law

The law of France shall apply to all relationships and transactions established by these General Sales Conditions, including these General Sales Conditions themselves.

The translations of the General Sales Conditions, generally speaking, of the website « www.loupgaroubijoux.com » have been made as a guide. The prevailing language is the french language, thus, the company shall not be held liable for possible mistranslations.

Art n° 17 Litigation

Les présentes conditions générales de ventes sont soumises au droit Français. Pour tout litige, le tribunal de Nantes est seul compétent, quels que soient le lieu de livraison et le mode de paiement accepté.

Art n° 18 Right of access, Changing and Cancelling of personal information

Toute demande doit nous être formulée par simple mail à notre service client : contact@loupgaroubijoux